How can we help?
Email is the fastest way to reach the Price Truth team. Include the app version, your device model, and a description of what happened. Please do not send passwords, verification codes, full payment details, or other sensitive information.
Account help
I cannot sign in
Confirm that you are using the same email address used to create the account. Use the password-reset option on the sign-in screen and check spam or junk folders for the reset message.
How do I change my name?
Open Dashboard in Price Truth and update the Display Name setting.
How do I request deletion?
Email us from the address associated with your account and use the subject “Price Truth account deletion.” We may need to verify your identity.
Quote results and estimates
Why is my actual quote different from the range?
Location, materials, labor, urgency, permits, access, project condition, and scope can change a real price. Price Truth results are guidance, not guarantees. Compare multiple detailed written quotes before making a decision.
Can Price Truth verify a contractor?
No. Independently verify licensing, insurance, references, reviews, warranty terms, and the full written scope.
Why do I not see another user's results?
Saved checks, estimates, and comparisons are intentionally limited to the signed-in account that created them.
Ads, privacy choices, and Price Truth Plus
Price Truth is free and may show banner and full-screen ads. Open the in-app Ad Privacy Choices option to review available consent settings. Availability varies by region and the options provided by Google.
Price Truth Plus removes ads for $1.99 per month. Open Dashboard, tap Settings, and choose Remove Ads to subscribe or restore a previous purchase. To cancel, open your iPhone Settings, tap your name, then Subscriptions and Price Truth Plus. Deleting the app or your Price Truth account does not cancel the Apple subscription.
Basic troubleshooting
- Install the latest Price Truth version from the App Store when available.
- Confirm that your device has an internet connection.
- Close and reopen the app.
- If a problem continues, include the page name and steps that reproduce it in your support email.
Response time
We aim to respond to support messages within three business days.